This August, Chimera Recruitment partnered with Diptyque and Appear Here to discuss their mutual understanding of the role of customer service in a world of experiential retail. These are the key points from the night...
The key skills that I developed through working in luxury retail were communication and understanding that a customer is not just a transaction. A customer is a human being like yourself who wants to have an enjoyable day.
GenZ is set to be the multi-career generation. Our agency model means that you are guaranteed experience with a selection of brands, and their customers, from the shop floor. The transferable skills you will learn will last you a lifetime.
When trained properly, the human role within a store enables a hyper-personalised experience for each customer that walks in. Those once seen as ‘temporary staff’ become actors, in a retail theatre, playing the very best versions of themselves on behalf of your brand.