Good customer service can have a direct impact on the performance of a brand and business. By exhibiting the following customer service qualities and skills, you can help deliver an excellent experience and promote brand loyalty and customer retention. Any employee can be a great salesperson if they master just a few core skills. All [...]

The first step in developing a job description and specification is to do a job analysis. A job specification lists employee traits and qualifications needed to fulfil defined activities and tasks satisfactorily in a given job or function.  A job description is more than simply a paragraph that describes the position's responsibilities; it's also a [...]

When it comes to luxury retail jobs, you need to hire the best of the best. These salespeople need to be qualified to handle high-profile clients and luxury goods. However, tracking down the best of the best in sales may be challenging. In this article, we will run you through how you can attract the [...]

Customer services play a pivotal role in pushing a business towards success, especially since the field deals with building and nurturing relationships. Seeing as customers are the heart of any company who aspires to make an impact, it only makes sense to invest in boosting your team's customer service and people skills. As with any [...]