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Below are just a few skills you may develop as a luxury brand sales associate.
1. Attention to Detail
Working in retail for a luxury brand requires impeccable presentation. Grooming is kept to a high standard, and your customers might include high-net-worth individuals and celebrities. In order to get ahead at your job, you will inevitably develop exceptional attention to detail.
The good thing about attention to detail is that it's transferrable to pretty much any job in any industry. It will make you a better salesperson, and you'll be able to figure out problems quicker.
2. Communication
You will learn the art of communication. You will be able to strike up a conversation with a client from any background or culture, pamper them with excellent service, and make them feel special. You will know how to handle objections, manage expectations, and defuse complaints. The communication skills you will develop will help you get ahead in any industry.
3. Multitasking
On weekends, there is usually quite a bit of traffic through the store, so you may feel overwhelmed. You should learn to manage your time well by prioritising your tasks, such as following up on clients' orders and ensuring that the inventory and deliveries match their purchases. In addition, you will have to maintain a high level of service to ensure that clients have a positive experience throughout.
4. Customer Service
Luxury brands are usually client-oriented and keen on providing their clients with the best possible experience. The brand would like to keep its regular clients coming back, and the sales associates are expected to be friendly and professional. Your repeat and referral business is a big part of your performance evaluation.
5. Time Management
Time management is very important in luxury retail. You will always have a schedule to follow and be expected to complete your tasks on time. You will also need to ensure that your clients are satisfied and that you don't leave any incomplete tasks.
6. Sales Skills
The pressure to sell is stressful. It's not always easy to make a sale, but you have to do it if you want to make a good income. One trick is to make your client feel that the sale is his, her or their idea. You'll have to learn to read your customer's body language and change your pitch accordingly.
Conclusion
Working for a luxury brand is an excellent way to build some of the skills that you need to advance in your career. The hours are long and hard, but the pay is good, and you'll get to know a lot of interesting people and (possibly) make friends in high places.
If you are looking for one of the best luxury brand recruitment agencies in London, look no further than our services here at Chimera Recruitment. We work with some of the world's best department stores and brands to provide exceptional, charismatic agency staff who make a difference to each customer they interact with on the shop floor. Message us today for more information about what services we offer brads and candidates.
